Es’hailSat offers career opportunities in our five core business divisions:
Appropriate experience is required, although some of our positions are open to recent graduates. In common with the rest of the global satellite industry, English is the working language at Es’hailSat although spoken and written Arabic is clearly a significant benefit.
Reports to: Networks Operations Director
JOB PURPOSE / ROLE:
The role ensures all aspects of availability, performance and quality for a teleport site while also monitoring equipment and the infrastructure to ensure it continues to meet the required quality standards. The role will also be involved in initiating actions and taking steps in the event of disruptions in order to assure uninterrupted traffic handling , interface with Satellite Operators and with suppliers to ensure equipment is maintained for optimal performance and minimal risk of outage
Team Size: 6
Reviews current installation and devises plans for completion, launch and also ensures routine maintenance
Operates and supports the Teleport Station equipment in accordance with the supplied equipment operating procedures
Monitor the performance of all satellite communication networks and also ensures the traffic monitoring process is as per pre-defined standards and procedures
Determines and investigates unusual system behavior, analyses the causes and takes the appropriate measures to take corrective actions
Initiates service recovery actions in accordance with the recovery and escalation procedure in the event of observed quality reduction
Performs tests to ensure system functionality and deploys immediate remedial action in the event of equipment failures at the site in accordance with the agreed procedures
Performs preventive maintenance in accordance with the supplied maintenance procedures
Supports site with Software and Hardware upgrades/replacements in accordance with the agreed procedures
In the event of a disaster, takes active steps and/or gives advice to maintain the continuity of satellite traffic
Support Sales team in commercial proposals preparation and also liaises with external suppliers for procurement specifications
Ensures that the process of up-linking signals and programs to the satellite are executed as per pre-defined protocol and quality measures
Coordinates the measurement of all carriers on satellites to ensure no interference or interruption in QSC’s transmission
Works with the telecom operators and the IT engineers to ensure the continuity of the connectivity service.
Coordinates with the Teleport Engineers for all technical issues required for the utilization of the offered services including optimization of equipment usage
Ensure company maintains valid insurance policies, commercial licenses, trade licenses, valid contracts, agreements, authorization from various government agencies and regulatory bodies.
Monitors Performance and training needs of direct reports in order to maximize subordinate and functional performance in the pursuit of functional objectives.
Ensure the effective achievement of functional objectives through the leadership of the department – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximise subordinate and departmental performance.
Prepares the Teleport Department budget with the Network Operations Director and monitors financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential performance improvement opportunities are capitalized upon.
BS Electrical or Telecom Engineering or equivalent degree
10-15 years’ experience in Teleport Site Station with 3 years’ experience as a Team Lead in a Teleport Sites